Refund policy

The short version: if Nutrillius didn't work for you, we refund you. Email support@nutrillius.com within 14 days of any charge and we'll return it in full — no forms, no phone tree, no “may we ask why.” (Telling us why helps us fix things, but it's never a condition.)

Single label purchases ($39 one-time)

A single label purchase includes print-ready PNG, PDF and SVG files and 90 days of edits and re-downloads. If the label isn't what you needed, request a refund within 14 days of purchaseand we'll refund the full $39 — including if you already downloaded the files. We'd rather lose a sale than have you pay for a label you can't use.

Subscriptions (Starter, Pro, Business)

• First 14 days of a new subscription: full refund of your first charge on request.
• After that: cancel anytime from Plan & Billing. Your plan stays active until the end of the period you've paid for, and you aren't billed again. We don't prorate partial months, but if a billing mistake is ours — a double charge, a charge after you cancelled — we refund it in full, at any time, no window.
• Annual plans: the 14-day guarantee applies to the annual charge. After 14 days, an annual plan can still be cancelled to stop renewal; the remaining term stays active.

What happens to your labels

Refunding or cancelling never deletes your work. Your saved products and label history remain in your account, and anything you built stays exportable while a plan is active. If you come back later, it's all still there.

How to request a refund

Email support@nutrillius.com from the address on your account with the word “refund” anywhere in it. We process refunds within 5 business days; your bank may take a few more to show it.

Questions before you buy? See pricing and the FAQ, or just ask us first.